優步 - 隨時預約搭乘計程‪車‬ 4+

Don't mind the drivers rating the riders, but would like to know why say some drivers rated me a 4 instead of 5 stars. It doesn't make sense where someone can ruin other people's credibility without giving explanation. Also Uber should remove the incentive for 5star = tipping assumption. Some countries tipping system is not activated, Taiwan for one. When we go abroad we are not used to the tip culture. I feel this should not reflect our rating as a passenger. If it will then Uber should instruct when members travel abroad regarding local culture, so we don't risk our passenger credibility. Overall Uber is a good service, but I don't think the service hinges on how other people "feel". For example, some driver don't want to pick up anyone under a 4.8 rating. This just feels like the wrong driver passenger dynamic.

I ordered an Uber this morning, it was rush hour so the fee was intense, I had waited til 7.40 to have a better price. Connected to a driver who was completing another trip, it was fine until he PICKED UP THE WRONG PERSON. At the time i was almost there, I was supposed to be on that car so I wouldn't be late to my office, I ordered the car on under 500ntd fee at 7.40, because of this retarded incident I had to order another Uber, spending 800 ntd because the time and whatever changed, according to Uber's silly algorithm. Not only i had to pay a lot more, i wasted my time reordering, waiting for the car, etc. and all caused me being late at work. Seeing Uber still wanted to charge me for the driver's effort to come was outrageous, hence I need to speak up. What about my lost? You guys should have done something about this issue, this is not the first time I had similar situations, that the second time reordering was always a pain, how could the price changes in a second with such ridiculous difference? And should have selected your drivers better, not the first time having bad experiences, not to mention my horrible experience in India, the driver insulted me and I had to ask for help from Taj Mahal Palace Hotel. I see you guys are struggling in Taiwan but honestly you could have done better, there's no other app like Grab or some competitors, I've been a big Uber person, taking Uber almost every few days, I feel there still are a lot to improve for you guys.

I use Uber service more than 10 times a week, which I believe makes me a frequent user. I find the fact that drivers can base on their personal feeling not fair to passengers. For example, during COVID-19 period, I request drivers wear masks but, most of time, are very unwilling to wear masks and simply ignored my request. Also, many drivers went to gas station during the trip without asking my permission. When I told them I don’t want to go to gas station and request them go straight to my destination, they just ignore me and think I am unkind. All of these things may make the drivers give passengers low ratings while they actually should take responsibility for their behavior. I feel the passengers are published in this context.